FREQUENTLY ASKED QUESTIONS

Are your items authentic?

Yes.

Every item offered by HOUSE of MICY is carefully inspected before being listed for sale.

Eligible items are independently authenticated through professional third-party authentication providers, including LegitGrails. Where applicable, a digital Certificate of Authenticity is included.

HOUSE of MICY is an independent luxury reseller and is not affiliated with any of the designer brands featured on this website.

 

Are the items new or pre-loved?

We offer both unworn and pre-loved luxury items.

The condition of every item is clearly described on the product page to help you make an informed purchasing decision.

 

Why may some items show minor signs of wear?

Pre-loved luxury items may naturally display signs of previous ownership.

Any noticeable wear, marks or imperfections are described and photographed as accurately as possible.

 

Why are your prices lower than retail?

Many of our handbags are carefully sourced from the pre-owned luxury market, allowing customers to enjoy authentic designer pieces at prices below current boutique retail prices.

 

Why are some items priced above their original retail price?

Some luxury handbags become more valuable over time due to limited production, high demand, discontinued collections, rarity or collector interest.

As a result, certain pieces may be offered above their original retail price in line with the current luxury resale market.

 

Do the items include their original packaging?

Where available, items may include their original box, dust bag, authenticity card, receipt or other accessories.

Any included accessories are listed in the individual product description.

 

Do all items include a Certificate of Authenticity?

Not necessarily.

Where applicable, eligible items are professionally authenticated by LegitGrails and include a digital Certificate of Authenticity.

Please refer to the individual product description for details.

 

Can I view a handbag before purchasing?

HOUSE of MICY operates exclusively as an online boutique and does not offer in-person product viewings or appointments.

If you would like additional photographs, videos or information about a particular item before purchasing, we will be happy to assist whenever reasonably possible.

 

Do you offer returns or exchanges?

Customers may benefit from mandatory cancellation and return rights under applicable consumer protection legislation.

Please refer to our Returns & Refund Policy for complete information regarding eligibility, conditions and applicable procedures.

 

Where do you ship?

We currently ship throughout Cyprus and to countries within the European Union.

Shipping to other destinations may be available upon request.

 

How long does shipping take?

Orders are typically dispatched within 2 to 4 business days.

Delivery within Cyprus generally takes 1 to 3 business days after dispatch.

Orders shipped within the European Union via DHL Express generally arrive within 2 to 5 business days after dispatch, depending on the destination.

 

How can I contact HOUSE of MICY?

You can contact us by email, through our website contact form or via our official Instagram page.

We are always happy to assist with any questions regarding our products or your order.

 

Can’t find the answer you’re looking for?

If you cannot find the information you need, please contact us at info@houseofmicy.com or use the contact form on our website. We will be happy to help.

Last updated: 6 July 2026